Frequently Asked Questions (FAQ)

1. Is your jewelry made of real moissanite?

Yes. Every piece from Velisse Boutique is crafted with 100% genuine moissanite stones, each one tested and verified. Our moissanite passes the diamond tester, giving you the same sparkle and brilliance as diamonds — without the cost or conflict.

2. Do your products come with certificates?

Absolutely. Each moissanite piece is delivered with a GRA Certificate of Authenticity that verifies the stone’s cut, clarity, carat, and quality. This certificate guarantees that your jewelry is genuine and certified.

3. Will the color fade or tarnish over time?

No. All of our jewelry is crafted with solid S925 sterling silver, finished with protective coatings such as rhodium or AF film. This ensures your piece remains brilliant, durable, and resistant to tarnishing with proper care.

4. Do you offer a warranty?

Yes, every piece comes with a 2-Year Full Warranty. This covers manufacturing defects, stone settings, and general wear issues. If there’s ever a problem, we’ll repair, replace, or exchange it at no cost.

5. How do I know which size to choose?

We provide a detailed size guide for bracelets and rings to help you find your perfect fit. If you’re unsure, we recommend measuring an existing piece you own or contacting our support team for assistance.

6. What if I don’t like the product when it arrives?

We offer a 30-day hassle-free return & exchange policy. If your piece doesn’t meet your expectations, simply return it and we’ll process a refund or exchange — no questions asked.

7. Where do you ship, and how long does delivery take?

We ship worldwide. Orders are typically processed within 1-2 business days and delivered depending on your location. You will receive a tracking number so you can follow your package every step of the way.

8. Is Velisse Boutique a trustworthy brand?

Yes. Velisse Boutique was built with one mission: to make luxury moissanite jewelry accessible while maintaining authenticity and trust. Our certificates, warranties, and customer reviews speak for themselves.